Privacy Policy

Last updated: May 13, 2026

This Privacy Policy describes how Wishkr and its affiliates (collectively "Wishkr", "we", "our", "us") collect, use, share, protect or otherwise process your information / personal data through our website https://www.wishkr.com (hereinafter referred to as "Platform"), gifting platform, payment links, or related services.

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Information We Collect

We may collect the following information when you use Wishkr:

  • Name
  • Email address
  • Phone number
  • Account preferences and gifting history
  • Recipient name and contact details
  • Delivery address
  • Occasion details
  • Gift preferences and customization requests
  • Budget shared for gifting recommendations
  • Gift message or greeting message
  • Order history and order details
  • Payment status and payment reference information
  • Customer support and communication records
  • Photos, notes, references, or customization details shared by you
  • Device type, browser type, operating system, and IP address
  • Website usage information, including pages viewed, access times, and interaction data

Some of the sensitive personal data may be collected with your consent, such as your bank account, credit or debit card or other payment instrument information, in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Fraud warning: If you receive an email or a call from a person or association claiming to be Wishkr and seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain Wishkr services
  • Understand your gifting requirements
  • Recommend suitable gifts and gifting ideas
  • Process orders and payments
  • Coordinate fulfilment, customization, and delivery
  • Send order updates, confirmations, and notifications
  • Communicate with you about your account, orders, support requests, and updates
  • Provide customer support
  • Handle refunds, cancellations, replacements, returns, and disputes
  • Improve, personalize, and optimize user experience
  • Analyze website usage and platform performance
  • Detect, prevent, and address fraud, misuse, technical issues, and security concerns
  • Comply with legal, tax, accounting, regulatory, and operational obligations
  • Send marketing or promotional communication where permitted

3. Sharing Of Information

We may share your personal data internally within our group entities, affiliates, and other related entities to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

We may share necessary information with:

  • Gift card providers
  • Gift fulfilment and customization partners
  • Florists, bakeries, hamper vendors, and other gifting partners
  • Courier, logistics, and delivery partners
  • Payment gateway and payment processing providers
  • Technology, hosting, analytics, communication, and customer support service providers
  • Legal, regulatory, law enforcement, or government authorities where required

We share only the information reasonably required to process, fulfil, deliver, support, secure, or improve the order or service.

Wishkr does not sell your personal information to third parties.

4. Payment Information

Payments are processed through third-party payment gateways and approved payment providers.

Wishkr may receive and store limited payment-related information such as payment status, transaction reference, payment method type, or payment confirmation details for order, support, refund, accounting, and fraud-prevention purposes.

Wishkr does not store full debit card details, credit card details, CVV, banking passwords, or UPI PIN information.

5. Recipient Information

If you share recipient details with Wishkr, you confirm that you have the right or permission to provide such information for gifting, delivery, fulfilment, and communication purposes.

Recipient information is used only as reasonably required to process, personalize, deliver, or support the gift order.

6. Cookies & Usage Tracking

Wishkr may use cookies, analytics tools, log data, and similar technologies to improve website functionality, understand usage patterns, remember preferences, personalize experience, and improve our services.

Usage information may include device details, browser information, pages viewed, access times, IP address, gifts browsed, orders placed, features used, and other interaction data.

You may manage cookie preferences through your browser settings.

7. Data Retention

We retain personal information, order records, payment references, communication history, and support information for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy.

We may also retain information where required for business, operational, legal, accounting, fraud prevention, tax, dispute resolution, and regulatory purposes.

When information is no longer required, we may delete, anonymize, or securely archive it as appropriate.

8. Data Security

We use reasonable technical and organizational safeguards to help protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing where applicable
  • Object to certain processing activities where applicable
  • Request data portability where applicable
  • Withdraw consent where applicable
  • Opt out of promotional communication

Some information may continue to be retained where required for legal, accounting, fraud prevention, operational, regulatory, tax, or dispute-resolution purposes.

You may also request deletion of your account by writing to us at the contact information provided below. Once your account is deleted, you will lose access to it and all related information. We may, in the event of any pending grievance, claims, pending shipments, or other services, refuse or delay deletion of the account.

Withdrawal of consent:You may withdraw consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in the subject line of your communication. We may verify such requests before acting on them. Withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

10. Marketing Communication

Wishkr may contact you about your orders, support requests, service updates, gifting reminders, offers, updates, or Wishkr services.

You may opt out of promotional communication by contacting us. However, we may still send transactional or service-related communication related to your orders, account, payments, support requests, or legal obligations.

11. Third-Party Links & Services

Wishkr may include links to third-party websites, payment pages, partner platforms, or external services. Their privacy practices are governed by their own policies.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

12. Children's Privacy

Wishkr services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete such information.

13. Legal Compliance & Disclosure

We may disclose information if required by law, regulation, legal process, court order, government request, or to protect the rights, safety, property, or security of Wishkr, our users, partners, or the public.

14. Changes To This Policy

Wishkr may update this Privacy Policy from time to time. Updated versions will be posted on this page along with the revised effective date.

Your continued use of Wishkr after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Name: Karan Dumbre
  • Designation: Grievance Officer
  • Entity: Wishkr (Sole Proprietorship)
  • Address: Floor 0, Sr No 167, Plot no 15, Kamgarnagar, Pimpri, Pune, Maharashtra - 411018, India
  • Email: hello.wishkr@gmail.com
  • Phone / WhatsApp: +91 8237324467
  • Working hours: Monday - Friday, 9:00 to 18:00 IST

16. Contact Us

For privacy-related questions, concerns, or requests, contact: